Privacy Policy

Information we handle

When you use Stellar Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. Some information is provided directly by you, while other information is created when you use the website or is received from service providers that help us operate it.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account preferences and contact details. We may also keep records of your communications with customer support, including questions, complaints, requests and information supplied to help resolve an issue. These details help us create and maintain your account, communicate with you, provide support and apply account security measures.

Identity and verification information

For account verification, responsible operation and fraud prevention, we may request information or documents that help confirm your identity, age, location or ownership of an account. This can include copies or details from identity documents, information used to check those documents and records of verification outcomes. We may also handle information needed to identify unusual activity, protect the platform from misuse and comply with applicable legal and industry requirements.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, payment methods, transaction dates, transaction values and related account activity. Payment information may be processed through specialist payment providers. We use transaction records to provide account services, process payments, investigate disputes, detect suspicious activity, support responsible gaming processes and keep records required by law. Where possible, payment details may be handled by the relevant payment provider rather than stored directly by us.

Technical, device and usage data

When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, login activity, pages visited, session details and information about how the website performs. We may also handle cookie identifiers and similar technologies. This data helps us keep the website secure, understand how it is used, remember preferences, troubleshoot problems and improve the service.

You should provide information that is accurate and up to date. If required information is not provided, we may be unable to open or maintain an account, complete verification, process a transaction, respond to a request or provide certain features. We do not ask players to provide information that is unrelated to the operation, security or lawful administration of the service.

How we use and share information

We use personal information for clear and relevant purposes connected with providing the casino service. The same information may be used for more than one purpose where this is reasonably necessary. Our purposes may include the following:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age, account ownership and eligibility to use particular services.
• Performing security, anti-fraud, anti-money-laundering and suspicious-activity checks where required.
• Meeting legal, regulatory, record-keeping and responsible gaming obligations without naming or relying on any particular authority in this policy.
• Providing customer support, handling complaints, answering questions and investigating account concerns.
• Sending service messages about accounts, transactions, security, changes to the website and other essential matters.
• Sending marketing communications where permitted and where you have not opted out or withdrawn consent.
• Monitoring, testing and improving website performance, features, content and user experience.
• Protecting players, the website, payment systems and other users from misuse, unauthorised access and harmful activity.

We may share relevant information with service providers that support the operation of Stellar Casino. These providers may assist with payment processing, identity and verification checks, fraud detection, technology hosting, website security, customer support, analytics, communications and record management. They should receive only information relevant to the service they provide and are expected to handle it securely and according to applicable requirements.

Information may also be shared where reasonably necessary to protect our rights, investigate suspected fraud or misuse, respond to a valid legal request, protect the safety of a person, or support the transfer or restructuring of a business service. We do not treat personal information as a product to sell to unrelated parties. Where marketing or analytics providers are used, their access is limited to the purposes for which they have been engaged.

Some service providers may process information in countries other than Australia. Where this occurs, appropriate contractual, technical or organisational safeguards may be used as required. Online communications and payment systems also involve risks that cannot be completely removed. We take reasonable steps to reduce those risks, but no website, database or transmission method can be guaranteed to be completely secure.

Security and account responsibility

We use reasonable safeguards designed to protect information from unauthorised access, alteration, loss, misuse or disclosure. These safeguards may include access controls, authentication measures, monitoring, secure transmission and procedures for handling security incidents. Players should use a strong, unique password, keep login details private, log out from shared devices and contact support promptly if they suspect unauthorised access or unusual account activity.

Cookies, retention and your choices

Cookies and similar technologies

Stellar Casino may use cookies and similar technologies to operate the website, keep you signed in, remember preferences, support security, measure performance and understand how features are used. Some cookies are necessary for core functions, while others help with analytics, personalisation or communications. Cookies may be placed by us or by service providers working on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly, and some preferences may not be remembered. Browser controls differ between devices and browsers, so you should review the settings and help information available for the browser you use. Changing cookie settings does not necessarily remove information already associated with your account.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling, reporting and business records. The length of time may depend on the type and sensitivity of the information, the reason it was collected, whether an account remains open and whether a complaint, investigation or transaction is unresolved.

Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. This may include identity, verification, payment, transaction, security and communications records. When information is no longer required, we aim to delete it, anonymise it or securely dispose of it in accordance with our procedures.

Your privacy rights

Depending on the circumstances and applicable requirements, players may have rights concerning the personal information we hold about them. These may include requesting access to their information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. A request may be limited where information must be retained, disclosure could affect the rights of another person, or a lawful exception applies.

To exercise these rights, or to ask a privacy question, contact support@stellarcasino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request. This protects account information from being disclosed or changed by an unauthorised person. We will review the request and respond within a reasonable timeframe, subject to applicable requirements and any necessary verification.

You can withdraw consent to marketing by using the unsubscribe or preference controls in a marketing message, changing available communication settings in your account, or contacting support@stellarcasino.wtf. Withdrawing marketing consent will not normally stop essential service communications, such as messages about security, transactions, account access or important changes to the service.

Updates and privacy enquiries

We may update this Privacy Policy when our services, technology, information practices or legal obligations change. The updated version will be made available on the website, and the date or version information may be changed to show that an update has occurred. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice through the website or by an appropriate account communication.

This policy applies to information handled through the Stellar Casino website and related account interactions. It should be read together with the website terms, responsible gaming information and any notices presented when particular features are used. Those documents may explain additional information handling that is specific to a transaction or feature.

For privacy questions, access or correction requests, deletion requests, or withdrawal of consent to marketing, contact support@stellarcasino.wtf. Please do not send payment passwords or other unnecessary security credentials in a privacy enquiry. If you are concerned about an account security issue, describe the concern without including sensitive login information, so it can be reviewed safely.